Policies
Cancellations & No-Shows
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We require 1 business days' notice for cancellations. Appointments canceled with less than 1 business days' notice will be charged the full session fee.
Insurance
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Immigration evaluations and Clinical Supervision are not covered by insurance.
Good Faith Estimate (GFE)
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Under the No Surprises Act, you have the right to receive a Good Faith Estimate for the cost of services. We will provide you with this document prior to your first session.
Telehealth Policy
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Sessions may be conducted via secure, HIPAA-compliant video platforms.​
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Clients are responsible for securing a private, distraction-free space.​
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Technical issues will be addressed promptly, with alternative contact options available.​
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Informed consent for telehealth must be completed prior to services.
Legal & Ethical Obligations
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Immigration evaluations are clinical assessments, not therapy.​
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Evaluations aim to document mental health history and symptoms relevant to legal cases.​
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No guarantee is made regarding the outcome of any legal proceedings.
Termination of Services
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Nonpayment occurs.​
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Client behavior is inappropriate, threatening, or dishonest (e.g. malingering)
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Services are no longer clinically appropriate or effective.​
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At the clinician’s professional discretion.
Social Media & Electronic Communication
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To protect client privacy, no friend or follow requests will be accepted from clients on social media.
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Email and text messages are to be used for administrative and scheduling purposes only.
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Clinical matters will not be discussed over email, text, or social media.
Emergencies & After-hours Support
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Sájvva Clinical Services does not offer emergency services.
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Please review the Resources page for additional supports and services
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If you are experiencing a mental health crisis, call 911, go to the nearest emergency room, or contact the National Suicide Prevention Lifeline at 988.